Exchange & Returns

                                      Refund & Replacement Policy

Thank you for shopping at shopsickness.com. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements.

Replacement Eligibility:

If you receive a product that is incorrect, ,you are eligible for a free replacement. Please note that we do not offer replacements for "change of mind".

Timeframe:

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.

Replacement Process:

To initiate a replacement, please share the reason to let our customer support team to contact you within the eligible time frame. Our team will guide you on how to resolve the issue. 

Replacement Options:

A) We will ask you to ship the incorrect product in its original packaging (Tags intact) to our Address. We will ship the replacement free of charge within 7 working days of receipt.

 Address:

1702 Life Pharmacy Building Alzahiya, Tourist Club Area, Abu Dhabi UAE.


Contact Us:

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

- Whatsapp: +971504905747
- Email: shopsickness@gmail.com

Please retain your order information and any relevant documentation, as it may be required to process your replacement request.

The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

 

Refund:

We do not have a refund policy.  

• Contact Us:

If you have any questions or concerns regarding our Replacement Policy, please contact us.